Frequently Ask Question
1. What is a refurbished copier?
A "gently used" copier with a low meter count that our copier service technicians refurbish - inspect, service, update & certify for resale. We acquire these copiers from off-lease, repossessions and trade-ins. Each of these copiers is in excellent working order, has a brand new toner installed and is sold with a full warranty.
2. What is a remanufactured copier?
A "moderately used" copier that undergoes a complete rebuilding process - a system of replacing all wearable parts, rebuilding of assemblies, steam and power cleaning of all panels and a rigorous testing and final inspection. The final product is a copier that contains over 100 new parts, has been meticulously cleaned and tested, meets the manufacturer's new product and reliability specifications and has been approved by factory-trained copier technicians. These units are also sold with a full warranty.
3. Do your copiers come with a warranty?
Yes, all of our copiers are sold with a full warranty
4. What is the cost of shipping a copier to our location?
Shipping is included in the purchase price of the copier as long as you are located in the Malaysia, your location is van,lorry accessible and you are located on a 1st floor or in a building with an elevator. (You will confirm this during checkout.)
5. How do you pack and ship your copiers?
If the item you purchased is a desktop copier, fax machine or laser printer it will get shipped in a foam-packed, double-walled box via UPS or FedEx transportation. For all other copiers, we ship via professional electronic carrier (Atlas, Specialized Transportation Inc., etc.) and the unit will be corner-boarded, shrink-wrapped and blanket wrapped. It will be transported in an air-ride vehicle that will have a lift gate.
6. Why do your refurbished copiers sell for less than remanufactured copiers?
These copiers are in excellent shape when they arrive at our refurbishment facility. Since we do not need to replace major parts and spend long service hours on these units (as we do for remanufactured copiers) we can pass the savings along to you and keep the price at the lowest point possible - without sacrificing quality.
7. How much money can I save by purchasing one of your used copiers?
Our copiers sell for, on average, 70%-80% or less than the New Copier.